The client has the right to put in a complaint with the Online Customer support of Dissertation Empire if the customer is not happy with the quality of work after having the paper revised more than 6 times. In such a situation:
- The assigned writer will be changed if the management believes that dissertation can be completed within the time by another expert.
- The complete payment is refunded to the customer if the order is not completed by the given deadline.
It is the sole responsibility of Dissertation Empire to refuse a refund request of the client in the occurrence of a slight postponement or some unimportant mistakes in the content as such matters neglect to support adequate position for a complete refund. Nevertheless, to recompense for the trouble, the client might discuss with the company to propose a discount or fractional refund.
Dissertation Empire does not believe in keeping the extra money of the customer. So if a customer’s credit card is charged twice, we take full responsibility to revert back the extra amount to the customer.
Contact and Dispute Settlement Policy
- In the outcome of discontent on the part of the client, he/she decides to first get in touch with Dissertation Empire for the direct decision before contacting any mediator.
- Dissertation Empire can be contacted simply via its Phone Number or Online Customer Support Service.
- In the event, Dissertation Empire and the client be unsuccessful to achieve any suitable decision in 14 days after the first communication via the above-planned communication channels, the client is free to communicate with the third party for additional help.
- Failure to get in touch the corporation might contemplate as a violation of the contract and abrupt steps will be taken appropriately.